This privacy notice tells you what to expect us to do with your personal information.

· Contact details

· What information we collect, use, and why

· Lawful bases and data protection rights

· Where we get personal information from

· How long we keep information

· Who we share information with

· How to complain

07783493495

sabina@sircounsellingtherapy.co.uk

We collect or use the following personal information for the operation of client or customer accounts:

· Names and contact details

· Addresses

We collect or use the following personal information for the prevention, detection, investigation or prosecution of crimes:

· Names and contact information

· Client accounts and records

We collect or use the following personal information for research or archiving purposes:

· Names and contact details

· Addresses

· Purchase or client account history

We also collect or use the following information for research or archiving purposes:

· Health information

We collect or use the following personal information to comply with legal requirements:

· Name

· Contact information

· Client account information

· Any other personal information required to comply with legal obligations

We also collect or use the following information to comply with legal requirements:

· Health information

We collect or use the following personal information to protect client welfare:

· Names and contact information

· Client account information

· Health and wellbeing information

· Emergency contact details

We also collect or use the following information to protect client welfare:

· Health information

We collect or use the following personal information for dealing with queries, complaints or claims:

· Names and contact details

· Address

· Account information

· Customer or client accounts and records

We also collect or use the following information for dealing with queries, complaints or claims:

· Health information

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

· Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

· Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

· Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

· Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

· Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o Client information will be kept for up to 7 years and information will not be kept longer than is deemed necessary, as advised by GDPR. Client notes will be kept for client best interest, or the interest of others if any safeguarding concerns have been shared. 

· Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

Our lawful bases for collecting or using personal information for the prevention, detection, investigation or prosecution of crimes are:

· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o Client information will be kept for up to 7 years and information will not be kept longer than is deemed necessary. Client notes will be kept for client best interest, or the interest of others if any safeguarding concerns have been shared. 

Our lawful bases for collecting or using personal information for research or archiving purposes:

· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o Client information will be kept for up to 7 years and information will not be kept longer than is deemed necessary, as advised by GDPR. Client notes will be kept for client best interest, or the interest of others if any safeguarding concerns have been shared. 

Our lawful bases for collecting or using personal information to comply with legal requirements:

· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o Client information will be kept for up to 7 years and information will not be kept longer than is deemed necessary, as advised by GDPR. Client notes will be kept for client best interest, or the interest of others if any safeguarding concerns have been shared. 

· Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

Our lawful bases for collecting or using personal information to protect client welfare are:

· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o Client information will be kept for up to 7 years and information will not be kept longer than is deemed necessary, as advised by GDPR. Client notes will be kept for client best interest, or the interest of others if any safeguarding concerns have been shared. 

· Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claimsare:

· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o Client information will be kept for up to 7 years and information will not be kept longer than is deemed necessary, as advised by GDPR. Client notes will be kept for client best interest, or the interest of others if any safeguarding concerns have been shared. 

· Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

· Directly from you

· Third parties:

o If a referral is made from a service such as a GP referral parent/guardian consent will be collected for the counselling to commence, for anyone aged under 18 years old. Any safeguarding issues can be shared with GP or schools. 

Client data can be kept up to 7 years, or until it is deemed no longer necessary to keep the data. 

· Emergency services

· Third parties:

o Any safeguarding issues will be shared with emergency services, GP or schools, for the best interest of safeguarding the client.

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint